69 applicants

Company

Original Job Post

Microsoft · 1 week ago

Senior Customer Experience Engineer

Washington, DC

Full-time

Onsite

Senior Level

$112K/yr - $218K/yr

4+ years exp

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Responsibilities

Collaborate with customers to jointly define and establish SLOs and Service level indicators(SLIs) that align with their business goals and expectations.

Instrument code to measure SLOs, develop solutions to detect SLO breaches

Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.

Collaborate closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.

Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.

Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.

Proactively engage customers on SLO performance, addressing concerns and offering insights.

Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.

Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Site Reliability EngineeringCustomer Reliability EngineeringCloud (Azure/AWS/GCP)Service Level ObjectivesService Level Indicators

Required

Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging and launching commercial software products or web services.

3+ years of Site Reliability Engineering(SRE)/Customer Reliability Engineering(CRE) domain experience in cloud - Azure (or AWS/GCP)

Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.

2+ years of experience in an external client-facing role.

Preferred

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology

Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology

2+ years customer-facing experience.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

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Trends of Total Sponsorships

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2022 (11005)

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2020 (6856)