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Company

Apollo GraphQL · 14 hours ago

Senior Customer Success Engineer - Central/East US

United States

Full-time

Remote

Senior Level

$147K/yr - $173K/yr

7+ years exp

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Responsibilities

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers

Own product adoption for your accounts, working in close partnership with sales to co-pilot their success

Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges

Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management

Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success

Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks

Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success

Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Customer SuccessAPI ManagementSoftware DevelopmentMicroservices ArchitectureCloud-native TechnologiesProject ManagementScrumMaster CertificationPMP CertificationGraphQLAWSGCPAzure

Required

7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services

Strong understanding of software development, APIs, and web technologies

Proven experience managing high-value accounts and delivering a white-glove experience

Familiarity with microservices architecture, distributed systems, and cloud-native technologies

Experience working with software engineering teams as primary customers and points of contact

Skilled at engaging senior engineering leaders and platform teams at large enterprises

Experience in project and change management, ideally with certifications such as ScrumMaster or PMP

A track record of driving measurable results and helping customers achieve their goals

Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers

Preferred

ScrumMaster or PMP certification

Experience working with APIs, particularly GraphQL

Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services

Previous experience in a startup environment

Benefits

Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans.

Dental and Vision benefits are provided by Sun Life Financial.