31 applicants

Company

DigitalOcean · 1 day ago

Senior Customer Success Engineer

Austin

Full-time

Remote

Senior Level

$80K/yr - $108K/yr

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Cloud ComputingDevOps

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls

Troubleshoot application and product issues

Quickly learn DigitalOcean systems and adapt to rapid changes

Work both collaboratively and independently within a team setting (we love Slack!)

Identify, communicate, and document process & policy improvement

Incident management and escalations

Help combat fraud and abuse on the platform

Collaborate with other teams and departments to improve the customer's experience

Help architect HA solutions for fast-growing and new customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud technologyLinux systemsStorage solutionsVirtualizationMySQLPostgreSQLRedisMongoDBKubernetes troubleshootingKVMXenRHCE certificationCKA certificationCKAD certification

Required

Strong background in cloud technology and Linux systems

Passionate about technology and customer support

Strong identity with our brand and team culture

Strong analytical skills and pattern recognition

Prior experience in similar environments in Customer Success and solutions Architecture type roles.

Strong communication skills, with the ability to explain technical concepts in clear and concise terms

A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and setting appropriate expectations.

Working knowledge in areas like Linux, Debian, Ubuntu, Django, etc

Networking and Storage

Virtualization: KVM, Xen

Experience with one or more database engines (MySQL, PostgreSQL, Redis, MongoDB)

Preferred

Certifications such as RHCE, CKA, and/or CKAD

Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane

Benefits

Reimbursement for relevant conferences, training, and education

Access to LinkedIn Learning's 10,000+ courses

One-time work from home stipend

Wellness allowance

Flexible time off policy

Equity compensation

Equity grants upon hire

Option to participate in our Employee Stock Purchase Program

Company

DigitalOcean

Glassdoor

3.9

DigitalOcean provides a cloud platform to deploy, manage, and scale applications of any size.

Founded in 2012

New York, New York, USA

1,001-5,000 employees

http://www.digitalocean.com

H1B Sponsorship

DigitalOcean has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (19)

2021 (19)

2020 (10)