Corellium · 2 days ago

Senior Customer Success Engineer

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

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Responsibilities

Guide new customers through the onboarding process, ensuring they are fully trained and able to effectively use our product.

Serve as a technical resource, resolving customer issues in a timely manner and escalating complex problems to the appropriate teams.

Collect customer feedback on product functionality and work with the product development team to implement improvements.

Maintain regular communication with assigned accounts, understanding their ongoing needs and ensuring customer satisfaction.

Develop sophisticated tooling to resolve customer issues.

Create and maintain a knowledge base of customer interactions and technical solutions provided.

Work closely with sales, product development, and other teams to provide seamless customer experience.

Qualification

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Linux system administrationVirtualizationMobile operating systemsCRM toolsCustomer messaging toolsCustomer-facing experience