192 applicants

Company

Amazon · 1 day ago

Senior Customer Success Manager, Fashion and Fitness

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$72K/yr - $154K/yr

4+ years exp

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Responsibilities

Utilize advanced data analysis to uncover growth opportunities and optimize operations

Provide tactical support to vendors to ensure prompt resolution

Be the end-to-end owner of the vendors promotional events

Drive a strong on-site experience for our customers by partnering with the catalog team(s)

Build trusted relationships with vendors and advocate for their needs within Amazon

Collaborate cross-functionally to deep dive and resolve complex vendor issues

Educate vendors on Amazon's tools, policies, and growth strategies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data analysisInventory optimizationCustomer experience enhancementAccount/vendor managementExcel proficiencyMicrosoft Office SuiteRelationship managementTableauSalesforceMicrosoft OneNoteSharePointOracle Business Intelligence

Required

Bachelor’s Degree

4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields

Proficiency in Excel including complex formulas, pivot tables, and data manipulation

Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments

Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly

Strong written and verbal communication skills for concise and accurate responses

Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings

Attention to detail and strong problem-solving skills

Proven ability to learn tools and processes then effectively using them to provide service

Proven track-record of taking ownership and driving results

Comfortable working in a diverse group and contributing to an inclusive culture

Preferred

5+ E-commerce or retail industry experience

5+ Professional experience in Fashion or Fitness industry

5+ years professional experience with a focus in relationship management and negotiation skills

Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence

Benefits

Equity

Sign-on payments

Medical

Financial

Other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)