Onit · 1 day ago

Senior Customer Success Manager, Top Accounts

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

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Business IntelligenceBusiness Process Automation (BPA)

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Responsibilities

You will become a product expert and help guide our customers in getting the most out of their system.

You will be a problem solver for both our customers and internal stakeholders

You will proactively identify at risk customers.

You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessAccount ManagementSalesforceLegal SoftwareConsultingStakeholder EngagementCross-functional CollaborationRelationship Building

Required

4-6 years of professional experience

Experience in Customer Success or Account Management

Background in Consulting or Software (Legal Software is a plus)

Experience with Salesforce and Customer Success tools

Startup Experience working within a small Customer Success Org.

Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)

You can put yourself in others’ shoes and see situations from perspectives other than your own

You’re motivated by seeing others succeed and grow when you partner with them

You’re highly adaptable, easily acclimating to a rapidly changing business and industry.

Highly organized, ability to multi-task and exceptionally responsive

Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets

Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs

Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements

You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more!