26 applicants
Workato · 2 days ago
Senior Customer Success Manager, Embedded
New York, NY
Full-time
Onsite
Senior Level
7+ years exp
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Responsibilities
Guide customers in developing their integration product, selling and deploying it, and driving adoption among end customers.
Understand Executive Sponsor's goals and measure success metrics.
Ensure customer team is fully enabled on the platform and design and build the technical solution effectively.
Develop relationships with Executive Sponsors, Champions, and individuals at all levels of the customer's organization.
Help customers achieve their goals and manage the book of business to contribute to Workato's net revenue retention and other key business metrics.
Qualification
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Required
Experience with successful product development, launch, and growth
Background in business planning process development and evolution
Involvement in the development or execution of sales enablement strategies
End to end Beta program development and execution
Strong background in designing and implementing technical solutions
Good understanding of the software development lifecycle
Ability to take control of ambiguous situations and provide direction
Excellent interpersonal, communication, and persuasion skills
Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
7+ years of experience in product management, consulting, or customer success
BS/BA or equivalent education; MBA preferred
Preferred
Awareness of how to create compelling pricing strategies
Familiarity with developing marketing plans
Excellent problem-solving and troubleshooting skills
Escalation management experience
Adoption plan development
Benefits
Vibrant and dynamic work environment
Multitude of benefits
Company
Workato
Workato is an enterprise automation platform that helps organizations work faster and smarter without compromising governance and security.
501-1,000 employees
H1B Sponsorship
Workato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6)
2022 (10)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$415MKey Investors
Battery VenturesRedpointStorm Ventures
2021-11-10Series E· $200M
2021-01-12Series D· $110M
2019-11-07Series C· $70M
Leadership Team
Vijay Tella
CEO & Co‑Founder
Alexey Timanovskiy
Software Architect and Co-founder
Recent News
2024-05-28
2024-05-23
Company data provided by crunchbase
