200+ applicants
Cockroach Labs · 2 days ago
Senior Customer Success Manager
New York, NY
Full-time
Onsite
Senior Level
$100K/yr - $125K/yr
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesCloud ComputingDatabase
Insider Connection @Cockroach Labs
Responsibilities
Collaborate closely with the account team, including the Account Executive and the Sales Engineer, to provide ongoing coverage and support to assigned customers.
Define the Customer Success Plan for each customer, outlining the optimal use of Cockroach Labs products and services to achieve their business objectives.
Ensure a successful customer journey, from onboarding through adoption and beyond, while continuously driving the consumption of CockroachDB.
Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of CockroachDB.
Liaise between customers and Support to ensure an optimized support resolution experience - smoothing the adoption curve for the customer.
Collaborate with the Professional Services Team to present personalized, frictionless solutions that meet the unique needs of each customer.
Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Cockroach Labs.
Find opportunities to expand the subscription, aiming to grow annual recurring revenue (ARR).
Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of CockroachDB, further driving ARR.
Continuously review and assess customer consumption of CockroachDB, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5-7+ years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record
3+ years of experience managing high-value, strategic accounts
Experience working with sales teams
Knowledge of databases, distributed systems, and modern enterprise software architecture
Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements
Benefits
Competitive Health Insurance Coverage (for you & your dependents!)
Paid Parental Leave (with baby bucks)
Flexible PTO
Learning & Development Budget
Relocation Support (as applicable)
Company
Cockroach Labs
Cockroach Labs is a software company that develops a cloud-native SQL database for modern cloud applications.
201-500 employees
H1B Sponsorship
Cockroach Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2022 (2)
2021 (11)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$633.1MKey Investors
GreenoaksAltimeter CapitalRedpoint
2021-12-16Series F· $278M
2021-01-12Series E· $160M
2020-05-05Series D· $86.6M
Leadership Team
Spencer Kimball
Co-Founder and CEO
Peter Mattis
CTO and VP of Engineering
Recent News
K5 Global
2024-06-03
2024-05-23
Company data provided by crunchbase
