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Company

Definitive Healthcare · 7 hours ago

Senior Customer Success Manager

Framingham, MA

Full-time

Remote

Senior Level

5+ years exp

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AnalyticsArtificial Intelligence (AI)

H1B Sponsor Likely

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Responsibilities

Drive high levels of product adoption, engagement and retention.

Act as a thought partner to ensure customers fully realize the value of Definitive Healthcare solutions.

Drive cross-functional collaboration to ensure maximum value is delivered to the customer.

Know the entire product portfolio and understand the priorities of a broad range of stakeholders to support various business objectives.

Manage an effective Account Executive relationship that is a true partnership.

Educate customers so you are seen as a partner, problem solver and enabler.

Set realistic expectations with customers for success.

Demonstrate and communicate the value of data to influence actual business results/impact on their bottom line.

Build and maintain long-term client relationships and continuously gain credibility despite data integrity or delivery challenges.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client facing experienceBuilding business relationshipsManaging client issuesCross-functional collaborationLearning new concepts

Required

BA or BS degree

5+ years' experience in a client facing role

Superior communication skills

Ability to learn new concepts quickly

Strong attention to detail

Energy, humor, compassion, and enthusiasm

Proven track record in a client facing role, driving engagement and acting as an internal advocate.

Experience successfully building senior level business relationships and facilitating conversations at all levels, including the C-suite.

Proven experience in end-to-end oversight of deliverables, effectively balancing competing needs and priorities.

Relevant business experience and demonstrated commercial mindset.

Demonstrated history of proactively identifying, managing and resolving client issues and escalations.

Benefits

Great healthcare benefits

401(k) match

Company

Definitive Healthcare

Glassdoor

3.6

Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.

Founded in 2011

Framingham, Massachusetts, USA

501-1000 employees

http://www.definitivehc.com/

H1B Sponsorship

Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (13)

2021 (25)

2020 (9)