DISCO · 6 hours ago

Senior Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

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Responsibilities

Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts.

Acts as key contact for account internally by managing internal stakeholders and ensuring that different teams deliver.

Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction.

Identifies expansion opportunities.

Advocates client needs and interests within the organization.

Provides feedback to inform product and service enhancements.

Effectively communicate the value proposition of DISCO products and services to clients, discover upsell and cross sell opportunities, and ultimately drive revenue growth by fostering long-term relationships.

Plans and executes educational, networking, and motivational events for clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementSaaS Client RelationshipsLegal TechnologyUpsellingCross-sellingStrategic ThinkingEvent ManagementCustomer-centric MindsetLeadership Abilities