Eightfold · 1 day ago
Senior Customer Success Manager
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Artificial Intelligence (AI)Business Intelligence
Insider Connection @Eightfold
Responsibilities
Evangelize Eightfold products with our customers and ensure customers maximize product value
Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal
Qualification
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Required
5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Preferred
8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
Excellent problem solving in complex, multi-stakeholder situations
Top-level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences
Benefits
Family medical coverage
Vision coverage
Dental coverage
401k plan
Stock options
Unlimited paid time off
Company
Eightfold
Eightfold AI is the industry’s first Talent Intelligence Platform that transforms how you hire, retain, and grow a diverse workforce.
H1B Sponsorship
Eightfold has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (7)
2022 (31)
2021 (25)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$396.75MKey Investors
SoftBank Vision FundGeneral CatalystIVP
2021-06-10Series E· $220M
2020-10-27Series D· $125M
2019-04-24Series C· $28M
Recent News
Company data provided by crunchbase