Federato · 20 hours ago

Senior Customer Success Manager

San Francisco, CA

Full-time

Remote

Senior Level

$140K/yr - $180K/yr

5+ years exp

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Artificial Intelligence (AI)FinTech

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Responsibilities

Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem

Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management

Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need

Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers

Build and maintain strong relationships with key stakeholders and influencers at our client

Use data to develop insight and understanding of customer’s business needs, goals and product utilization

Identify and position opportunities for revenue growth and expansion

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

P&C insurance experienceCustomer success experienceBusiness acumenRelationship managementAgile methodologyProject management skills