Be an early applicantLess than 25 applicants

Company

LivePerson · 2 days ago

Senior Customer Success Manager

Remote-United States

Full-time

Remote

Senior Level

$95K/yr - $120K/yr

6+ years exp

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Artificial Intelligence (AI)Business Intelligence

H1B Sponsor Likely

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Responsibilities

Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.

Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy.

Recommend best practices and MBO

Responsible for creating customer success plans in alignment with the business strategy and to define your strategies and tactics.

Comfortable translating financial terms into return on investment (ROI) for our customers

Responsible for adoption and stakeholder management.

Understand how to build and present a LivePerson success story using data and insights.

Drive and own the QBR in partnership with the cross functional team and the stakeholders.

Understand and adapt to LivePerson's ongoing product and technology developments.

Manage multiple cross-product opportunities and projects.

Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceB2B customer-facingE-commerce understandingStakeholder managementCustomer-oriented

Required

6+ years experience in SaaS, enterprise B2B customer-facing positions with a proven record of becoming a trusted advisor.

Tech savvy with good analytical and presentation skills.

A strong understanding of businesses and digital trends.

Experience working with cross-functional teams (Account Executives, Technical Account Managers) and taking the team and being proactive.

Customer-oriented and excellent communication skills.

Proven experience in customer-facing roles, via telephone, web, and face-to-face.

Understanding of e-commerce business needs.

Experience working with multiple stakeholders (Product management, procurement, legal, etc.) and community influence; comfortable running user product groups, workshops, etc.

Ability to think and act independently.

Curiosity and resourcefulness to understand brands internal process.

Benefits

Health: medical, dental, and vision insurance and wellbeing resources and programs

Time away: Public holidays and discretionary PTO package for flexible days off with manager approval

Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

Family: parental leave, maternity support, fertility services

Development: tuition reimbursement and access to internal professional development resources.

Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Company

LivePerson

Glassdoor

2.9

LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.

Founded in 1995

New York, New York, USA

1,001-5,000 employees

http://www.liveperson.com

H1B Sponsorship

LivePerson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (24)

2022 (61)

2021 (68)

2020 (20)