200+ applicants

Company

Original Job Post

OutSystems · 2 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Manages a list of strategic customers and important initiatives; blend of tier 1 and 2 accounts, multiple segments

Provides customers with business, technical, and product knowledge

Develops/executes effective success plans to drive customer outcomes

Educates customers on how existing and new product features/functionality will contribute to the growth of their business

Works closely with CS leadership to define and execute best practices for account management

Assists others at OutSystems as they support the customers in their digitalization journey

Works closely with Account Executives and Technical Success Managers to identify and nurture customer renewal and growth opportunities to closure

Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.)

Brings intelligent and relevant product feedback and recommendations from customers back to Product Management team

Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility

Ability to drive complex adoption scenarios, understand how to drive customers through the Evolving and Scaling phases, and pitching the value of the OutSystems Center of Excellence

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software developmentLow-code platformsProject managementProblem-solvingHard-working communicationPresentationBuild strong relationshipsSaaS environmentCRM softwareCustomer support software

Required

5+ years’ experience in a customer facing role

Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role

Experience with large enterprise customers in a SaaS revenue model

Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts

Experience working with a technical customer base and corporate IT projects and processes

Proven ability to lead people internally and externally to drive outcomes

A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue

Ability to work across geographies and cultures

Bachelor’s Degree (or equivalent) or higher

Company

OutSystems

Glassdoor

4.0

OutSystems is a low-code platform that enables businesses to develop, deploy, and manage enterprise-grade apps.

Founded in 2001

Boston, Massachusetts, USA

1,001-5,000 employees

https://www.outsystems.com

H1B Sponsorship

OutSystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (3)

2022 (3)

2021 (10)