PriceSpider · 2 days ago

Senior Customer Success Manager

Irvine, CA

Full-time

Onsite

Senior Level

$85K/yr - $110K/yr

5+ years exp

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Responsibilities

Own a book of business managing the full customer lifecycle including adoption, add-on selling, and renewals.

Execute at a high level to achieve goals around retention, growth, and customer satisfaction.

Manage customer retention and retention initiatives.

Partner with net new sales team and internal teams to deploy new customers and become trusted advisors to existing customers.

Become a subject matter expert in e-Commerce and product suite.

Provide customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to customers.

Develop success plans and drive quarterly business reviews at the executive level.

Develop cross-functional relationships at user and executive level across multiple internal teams and brands.

Qualification

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Account ManagementCustomer SuccessDigital MediaE-commerceSaaS Company ExperienceBusiness GrowthProblem-SolvingTeamwork major retailers

Required

Bachelor's Degree or equivalent experience.

5+ years' experience in high volume Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.

Demonstrated ability to manage and grow a large book of business and share best practices with team of account managers.