56 applicants

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Company

Relyance AI · 8 hours ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$125K/yr - $148K/yr

5+ years exp

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ComplianceData Governance

H1B Sponsor Likely

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Responsibilities

Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes.

Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success.

Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.).

Becoming a Relyance AI product expert. Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function.

Collaborate with the Sales team to manage deals, renewals, and expansions.

Actively participate in shaping the future of the Customer Success organization at Relyance AI.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementEnterprise Account ManagementSaaS ExperienceProject ManagementPrivacy Experience

Required

5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products.

Curiosity about the modern technology stack and the current privacy landscape.

A growth mindset and willingness to think from first principles.

Ability to break down big problems / ambiguous goals into smaller actionable steps.

Empathy for customer workflows and the ability to dig deep.

Past technical experience in some capacity.

Preferred

Privacy experience (GDPR, CCPA, GRC, etc.) in some capacity.

Experience with code in your past experience/school or a side project or technical SaaS implementation experience.

Company

Relyance AI

Relyance AI delivers data compliance solutions that enhance visibility and security.

Founded in 2020

San Francisco, California, USA

51-200 employees

https://relyance.ai

H1B Sponsorship

Relyance AI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (3)

2020 (1)