Workiva · 5 days ago
Senior Customer Success Manager
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AnalyticsBusiness Process Automation (BPA)
Insider Connection @Workiva
Responsibilities
Drive customer adoption of Workiva solutions
Prove return on investment (ROI) to customers at the Senior Management level
Consult on best practices, workflows, and management business reviews
Develop multi-level relationships throughout customer organizations and serve as a trusted advisor to executives & key stakeholders
Identify risks, develop risk mitigation plans within high-touch named accounts, and take appropriate actions to manage and escalate to an efficient resolution
Record customer activity, outcomes, issues, and communication in customer management tools
Ensure top customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
Work with Sales to manage a pipeline of upcoming renewal opportunities and consistently achieve revenue retention targets
Enable customers to use the Workiva Platform to achieve technology goals and maximize return on investment (ROI)
Qualification
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Required
4 years of related experience in Customer Success, Customer Service, Account Management, or Sales
Bachelor’s degree
Preferred
Working experience focused on sustainability, climate, carbon accounting, or a related industry
Deeply committed to customer success - not just satisfaction
A passion for sustainability is a must
Ability to understand complex problems deeply and explain potential solutions simply
Expert observation, communication, and presentation skills with a high level of comfort in delivering consultative recommendations to executives & management teams
Self-starter with the ability to manage time and prioritize competing demands
Benefits
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package
Company
Workiva
Workiva created Wdesk, a cloud-based platform for enterprises to collect, manage, report, and analyze critical business data in real time.
H1B Sponsorship
Workiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$680.58MKey Investors
Bluestem Capital
2023-08-14Post Ipo Debt· $625M
2014-12-12IPO· nyse:WK
2014-10-17Series Unknown· $0.69M
Leadership Team
Recent News
2024-05-28
2024-05-19
2024-05-19
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