Qventus, Inc · 12 hours ago

Senior Customer Success Partner - AIOA

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $150K/yr

7+ years exp

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AnalyticsArtificial Intelligence (AI)

Growth Opportunities

No H1B

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Responsibilities

Executive Relationship Management & Governance: Develop and maintain trusted advisor relationships with C-suite executives and key stakeholders. Facilitate and lead steering committees (SteerCos) to align on strategic goals and review progress.

Operational Excellence: Manage day-to-day client operations, including project planning, meeting coordination, readiness assessments, and ensuring alignment of go-live schedules to optimize resources and avoid bottlenecks.

Client Strategy & Change Management: Craft and execute client-specific strategies, messaging, and change management plans that deliver measurable ROI and foster long-term partnerships.

Escalation & Issue Resolution: Act as the primary escalation point for client concerns, ensuring swift resolution and effective communication.

Cross-Functional Collaboration: Work closely with R&D, Delivery, PMs, and other teams to align on client readiness, sprint prioritization, and seamless handoffs between departments. Establish and refine processes to improve collaboration and standardization across teams.

Technical & Configuration Support: Partner with internal experts to configure Qventus solutions for clients, support go-live events, and deliver tailored training sessions.

Value Creation & ROI Validation: Define, measure, and validate value-creation initiatives, working with clients to establish ROI inputs and outcomes. Deliver polished presentations and documentation to demonstrate the impact of Qventus solutions.

Standardization & Scalability: Help define the transition process from customized implementations to standardized client support models, ensuring efficiency and consistency in delivery.

Internal & External Communications: Serve as a communication bridge between internal teams and external stakeholders, including AIOA (AI Operational Assistant) stakeholders and sales teams. Support sales enablement through demos, collateral creation, and meetings.

Qualification

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Client Success ManagementOperational StrategyChange ManagementStakeholder EngagementProject ManagementHealthcare OperationsAI SolutionsRelationship Building

Required

7+ years of experience in client success, account management, or consulting, with a focus on operational strategy, change management, and stakeholder engagement.

Proven ability to manage complex client relationships, navigate organizational structures, and drive measurable results in a healthcare or SaaS environment.

Strong project management skills, with experience creating and maintaining project plans, coordinating meetings, and managing cross-functional readiness for go-lives.

Exceptional communication and relationship-building skills, with the ability to craft polished, professional presentations and messaging.

Analytical mindset with a focus on value creation, ROI validation, and process improvement.

Experience working with technical teams, including R&D, implementation specialists, and project managers, to align priorities and deliver solutions.

Passion for improving healthcare operations and patient outcomes through innovative technology.