35 applicants

Company

Coursera · 8 hours ago

Senior Customer Success Strategy & Operations Manager

United States

Full-time

Remote

Senior Level

$126K/yr - $158K/yr

6+ years exp

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E-LearningEdTech

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Partner with CS leadership to define the CS and post-sales strategy with a focus on emerging CS best practices including the adoption and implementation of AI across CS processes

Develop, manage, and own overall architecture and roadmap of CS and post-sales GTM systems (Gainsight, Gong, etc)

Assist in defining and enhancing CS KPIs to measure the effectiveness of business decisions

Understand the trends from complex data, design reports & dashboards to show data insights to drive informed decisions

Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals

Project manage, drive cross-functional alignment and change management in partnership with post-sales leadership

Collaborate with Sales Enablement and other RevOps functions to create systematic enablement and accountability

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessB2B SaaSGainsightSalesforceProject ManagementGongData AnalysisLookerAgile MethodologiesJiraServiceNowStrategic Thinking

Required

6+ years of experience in Sales, Customer Success, or Revenue operations with a focus on the post-sale motion

Demonstrated history in project managing and mobilizing cross-functional teams towards common goals

Background in using data including the ability to pull insights from Salesforce, Gainsight, and Looker (or similar systems)

Experience communicating with stakeholders of all levels including executives

Demonstrated history of strong strategic thinking and problem solving skills

Preferred

Bachelor’s degree in Business administration and management, or equivalent experience

Experience in Gainsight, Salesforce and Gong

Demonstrated history of creating rapport with team members and senior leadership

Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ServiceNow

Benefits

Variable pay

Equity

Benefits

Company

Coursera

Glassdoor

3.7

Coursera is an online education company that partners with universities and organizations to offer classes on their platform.

Founded in 2012

Mountain View, California, USA

1,001-5,000 employees

http://www.coursera.org

H1B Sponsorship

Coursera has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (31)

2022 (46)

2021 (26)

2020 (44)