Revvity · 7 hours ago

Senior Customer Support Engineer - Remote (Dallas, TX)

Austin, TX

Full-time

Remote

Senior Level

7+ years exp

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Biotechnology

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Responsibilities

Install, Maintain, and Repair at various customer sites

Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction

Achieve response time targets to contract customers

Keep area Team Leader and Area Sales Manager informed of all issues

Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time

Manage and complete all Service Orders in a timely manner

Order and maintain appropriate inventory to support the territory

Provide non-contract customers billable estimates for servicing of instruments

Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone

Complete expense reports for usage of company credit card

Complete company assigned training in a timely manner

Report potential quality issues via the corrective action process

Travel 30% by car to customers in the Dallas area

Travel 40% by car to customers outside of the Dallas area but within Texas

Travel 30% by car or plane to customers in the South Region of the US

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Scientific InstrumentationPreventive MaintenanceAutomated Liquid Handling SystemsElectro-Mechanical SkillsMulti-Label Detection Plate ReadersRadiometric Detection InstrumentationOEM Service ExperienceMS-Office Products

Required

BS/BA degree and 5+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

OR AS/AA degree and 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation