UPS · 14 hours ago

Senior Customer Support Rep - Remote

Chelmsford, MA

Full-time

Remote

Entry, Mid, Senior Level

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LogisticsMessaging

No H1B

U.S. Citizen Only

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Responsibilities

Resolves customer support challenges in a time-critical environment using problem solving strategies

Manages multiple administrative tasks in a fast-paced environment with minimal supervision

Analyzes customer problems and communicates solutions verbally and/or in writing timely

Answers high volume of incoming requests professionally and quickly demonstrating appropriate etiquette

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficeClerical Support

Required

Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.