1Password · 3 hours ago
Senior CX Content Developer
United States
Full-time
Remote
Senior Level
$88K/yr - $118K/yr
5+ years exp
Maximize your interview chancesCyber SecurityInformation Technology
Insider Connection @1Password
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Creating engaging, informative content, in various formats, that supports and informs our customer community.
Blending technical accuracy with engaging storytelling to bridge the gap between complex technical information and the practical needs of our customers.
Collaborating closely with the Customer Experience and Go-to-Market teams to ensure a seamless flow of information and continuous improvement in content strategies.
Establishing content standards and mechanisms for sourcing and publishing user-generated content.
Maintaining a comprehensive internal knowledge base, ensuring all information is accessible, accurate, and up-to-date.
Taking a leading role in creating guides, case studies and other content for our customer community.
Maintaining and improving workflows for harnessing user generated content from community members.
Collaborating with various teams to develop content that supports new initiatives, product launches, and other key business objectives.
Engaging in creative problem solving, experimenting with new content formats and strategies, and sharing insights with the team.
Continuously learning and adapting to new trends and technologies in content development and customer experience.
Having a supporting role in shaping and maintaining the internal knowledge base.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of experience in content production and/or technical writing in either a marketing or customer experience environment.
Experience creating customer-facing content for a B2B SaaS audience.
Demonstrated experience with creating and managing content in various formats (text, video, infographics) and across multiple platforms.
Strong skills in SEO, analytics, and proven experience with using data to guide content strategy and improvements.
Demonstrated ability to work collaboratively with cross-functional teams, including technical and non-technical stakeholders.
Familiarity with customer journey mapping and creating content to enhance customer experience.
Preferred
Bonus: experience in developing and maintaining internal knowledge bases, FAQs, and instructional content.
Benefits
Health and wellbeing
Maternity and parental leave top-up programs
Wellness spending account
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Growth and future
Employee stock option program for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)
Flexibility and community
Paid volunteer days
Employee-led DEIB programs and ERGs and ECGs
Fully remote environment
Peer-to-peer recognition through Bonusly
Company
1Password
1Password operates as a password manager for documents, credit card information, and addresses.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$920.13MKey Investors
ICONIQ GrowthAccel
2022-01-19Series C· $620M
2021-07-27Series B· $100.14M
2019-11-14Series A· $200M
Leadership Team
Jeff Shiner
CEO
Pedro Canahuati
CTO
Recent News
Help Net Security
2024-11-21
2024-11-21
Company data provided by crunchbase
