32 applicants

Company

CVS Health · 4 hours ago

Senior Data Engineer

Atlanta, GA

Full-time

Remote

Senior Level

$83K/yr - $167K/yr

5+ years exp

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Responsibilities

Design and develop reporting dashboards, reports and solutions to track and analyze service desk metrics, including but not limited to ticket volume, call category types, resolution times, customer satisfaction scores, and first-call resolution rates.

Collaborate with stakeholders to understand reporting requirements and translate them into actionable insights.

Implement best practices for data visualization (PowerBI, ServiceNow Performance Analytics) and dashboard design to effectively communicate key performance indicators (KPIs) and trends.

Maintain and enhance existing reporting infrastructure, ensuring data accuracy, reliability, and integrity.

Conduct regular audits to validate data quality and identify opportunities for process optimization.

Serve as a subject matter expert on reporting tools and methodologies, providing guidance and training to service desk staff as needed.

Stay current with industry trends and emerging technologies in reporting and analytics, recommending improvements to enhance reporting capabilities.

Actively participate in cross-functional projects and initiatives to support the overall goals of the service desk and IT organization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PowerBITableauData AnalyticsCall Center ExperienceITIL

Required

5+ years experience performing reporting duties in PowerBI, Tableau or other commensurate reporting platforms

2+ years of experience performing reporting duties for a call center

Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

Preferred

Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.

Excellent communication skills with the ability to present technical information clearly and concisely to both technical and non-technical audiences.

Demonstrated experience in data analytics to create/run reports, present observations and assessments on what the data is showing.

Experience working in a call center, service desk or IT support environment is highly desirable.

Familiarity with IT service management (ITSM) frameworks such as ITIL is a plus.

Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Strong attention to detail and a commitment to delivering high-quality results.

Benefits

Full range of medical, dental, and vision benefits

401(k) retirement savings plan

Employee Stock Purchase Plan

Fully-paid term life insurance plan

Short-term and long term disability benefits

Numerous well-being programs

Education assistance

Free development courses

CVS store discount

Discount programs with participating partners

Paid Time Off (PTO) or vacation pay

Paid holidays throughout the calendar year

Company

CVS Health

Glassdoor

3.1

CVS Health is a health solutions company that provides an integrated healthcare services to its members.

Founded in 1963

Woonsocket, Rhode Island, USA

10,001+ employees

https://www.cvshealth.com/

H1B Sponsorship

CVS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)