HubSpot · 23 hours ago

Senior Design Manager - Growth Onboarding - East Coast US

United States

Full-time

Remote

Senior Level

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Comp. & Benefits

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Responsibilities

Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future for product-led customer onboarding

Establish product objectives, goals, and strategic plays to inspire and enable teams to execute with clear direction

Drive results for customer onboarding in our Free, Starter and Pro tiers.

Show a commitment to building a diverse, psychologically safe and inclusive team

Coach and develop a growing team of four product designers while setting expectations for, and driving, great performance

Be a thought partner in helping UX leadership expand organizational design strategy and vision

Work on product-led Growth initiatives that impact bigger systems, multiple product teams, and new product opportunities

Deliver intuitive products - we value consumer-grade experience quality while solving enterprise problems

Partner with and influence cross-org stakeholders to help bring the team’s ideas to the world

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2C SaaS experienceB2B SaaS experienceCustomer onboardingData-driven decision makingAI integrationCoaching designersDesign systemsHigh-performing teamsSystems thinkingTeam health fosteringConstructive critiquesPsychological safety

Required

Have experience leading design teams in B2C or B2B SaaS, ideally with an emphasis on customer onboarding across multiple product tiers and customer personas

Regularly use experimentation and data-driven decision making to solve for customer needs

Are systems thinkers who can connect dots across a full product experience well beyond their teams; a bonus is experience in platform design and/or design systems

Are hands-on with AI and constantly thinking about how to leverage it for yourself and the products your teams build

Are practiced in coaching designers to identify and drive impact that’s great for customers and good for business via clear, actionable feedback with a proven commitment to building a diverse, inclusive, and psychologically safe work environment

Have partnered with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to collaborate and influence across disciplines and levels, including with adjacent teams to create consistency in the product experience

Are able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design

A developed sense for coaching on craft and setting high expectations for design quality; with adherence and contributions to a design system

Are experienced in building, managing and scaling high-performing teams and manage teams through complex scenarios to find clarity from ambiguity

Understand how to foster team health and bring a sense of mission to the group you lead, including leading thoughtful team organization that aligns strengths to problems and providing opportunities for career growth

A leader who shares our HEART values and practices growth mindset