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Company

Kinaxis · 9 hours ago

Senior Director, Customer Education

Boston, MA

Full-time

Remote

Director/Executive

10+ years exp

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AnalyticsAutomotive

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Define and lead the strategic direction for our customer education programs, with a strong focus on innovation, future-readiness, and competitive differentiation.

Oversee the complete lifecycle of customer-facing training programs, including public-facing courseware, custom training solutions, and certification pathways.

Ensure training programs align with our organizational objectives, enhancing customer satisfaction and delivering measurable business impact.

Develop and maintain scalable processes to ensure efficient development, maintenance, and management of training content and certification offerings.

Lead and develop a high-performing team across various functions to deliver best-in-class content for customers, partners, and internal stakeholders.

Represent Kinaxis at industry events, conferences, and networking opportunities to establish brand authority and stay updated with industry trends.

Develop and execute strategies to effectively promote our training programs to target audiences, enhancing awareness, engagement, and adoption.

Track, analyze, and report on program KPIs, using data-driven insights to refine and enhance the effectiveness of our courses and certifications.

Prepare and present strategic program updates, highlighting successes, challenges, and future priorities to senior management.

Collaborate closely with Product, Customer Success, and Partner teams to ensure alignment and relevance in training materials, supporting both customer enablement and internal knowledge needs.

Identify and engage with third-party vendors, contractors, and partners as needed to support innovative program delivery.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training LeadershipCustomer EducationInnovation in TrainingProject ManagementData AnalysisLearning Management SystemsBudget ManagementTraining Delivery Platforms

Required

Bachelor’s degree in Education, Business Administration, or a related field; advanced degree preferred.

10+ years of experience in a training leadership role, ideally within the software or technology sectors.

Proven expertise in leading large-scale training programs with a strong track record of driving innovation in customer education.

Exceptional project management skills, with experience overseeing complex, cross-functional projects and managing budgets.

Excellent communication and interpersonal skills, with a proven ability to influence and collaborate with diverse stakeholders.

Proficiency in data analysis and reporting tools to drive insights and measure program effectiveness.

Experience with Learning Management Systems (LMS) and other training delivery platforms.

Demonstrable experience in innovating training and enablement within a P&L environment, balancing strategic vision with operational accountability.

Benefits

Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs and training and career development

Recognition programs and referral rewards

Hackathons

Company

Kinaxis

Glassdoor

4.2

Kinaxis is a leading provider of cloud-based subscription software.

Founded in 1995

Ottawa, Ontario, CAN

1001-5000 employees

http://www.kinaxis.com/

H1B Sponsorship

Kinaxis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (9)

2021 (6)

2020 (10)