SevenRooms · 14 hours ago
Senior Director, Partnership Management and Operations
New York, NY
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$275K/yr - $325K/yr
7+ years exp
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Responsibilities
General Management of Key Partnership: Play a “General Manager” role as it pertains to SevenRooms most strategic/impactful partner. Ensure the program is appropriately resourced and staffed to meet key business objectives. Lead regular business reporting and reviews of program performance both at SevenRooms and with our strategic partner
Partnership Success: Collaborate with senior leadership to integrate partnership strategies into SevenRooms’ strategic plan and vision. Define and execute on a multi-year strategic usage/adoption vision with our partner. Deliver key insights on program performance to restaurant partners to showcase program value on an ongoing basis. Manage a multiyear restaurant acquisition strategy and associated budgets. Track and analyze partner performance on SevenRooms and make recommendations for strategic courses of action and improvements.
Partnership Operations: Oversee the implementation of partnership initiatives and ensure that they are executed efficiently and effectively. This includes managing timelines, budgets, personnel and resources to support overall success of partnership. Develop and refine processes and systems to enhance the efficiency and effectiveness of partnership operations. Take ownership of key program KPI pillars and success against each KPI. Oversee all contracts and KPIs pertaining to the success of the partnership. Identify potential risks and develop proactive strategies to mitigate, as needed. Ensure that all partnership activities comply with legal and regulatory requirements.
Relationship Management: Establish and maintain strong working relationships with key internal & external stakeholders. This includes regular communication, addressing issues, and handling any operational challenges or conflicts that arise, working to find solutions that benefit both parties. Share the SevenRooms Platform and vision of the product roadmap and services to our partner community to accelerate revenue growth. Act as the liaison to SevenRooms strategic partner by building strong relationships that help them achieve their goals. Collaborate with restaurant partners to understand their plans and to develop creative and high-impact shared initiatives that will help the partner and SevenRooms succeed
Leadership & Collaboration: Manage, mentor, and motivate a small team of individual contributors. Provide consistent guidance, set clear goals, and ensure the team's continued success in executing partnership initiatives. Collaborate with partners on product development roadmap to ensure success for end users and restaurant partners. Escalate issues to SevenRooms Leadership and meet regularly with Executive stakeholders to share partnership performance.
Qualification
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Required
7+ years of experience in partner management, account management, or technical sales with a client-facing focus
Proven track record in coaching, driving accountability, and developing talent across teams
Ability to foster a collaborative and results-driven team environment
Strong executive communication skills, capable of influencing strategy and execution at all levels
Experience building effective relationships with internal and external partners to achieve shared goals
Proactive approach to identifying opportunities for process improvement and strategic development
Excellent project management skills, with the ability to handle multiple projects and priorities simultaneously
Deep understanding of partnership dynamics and the ability to offer strategic solutions
Benefits
Comprehensive medical, dental, and vision benefits
Commuter benefits
Gym reimbursement
401K plan
Life insurance
Unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace
Monthly stipend to spend however they see fit
Quarterly dining credit to use towards SevenRooms clients
Financial support for continuing education, certifications, or participation in external training programs
Company
SevenRooms
SevenRooms is a guest experience and retention platform for the hospitality industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$69.9MKey Investors
PSG EquityAmazon Alexa FundComcast Ventures
2020-06-25Private Equity· $50M
2019-08-02Series B· $0.15M
2018-10-17Series Unknown· $5.14M
Leadership Team
Joel Montaniel
Co-Founder & Chief Executive Officer
Allison Page
Co-Founder & Chief Product Officer
Recent News
2024-11-13
2024-05-24
2024-05-24
Company data provided by crunchbase
