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Company

GE HealthCare · 9 hours ago

Senior Director, Service Partnership & Operations

Virginia, United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

8+ years exp

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Responsibilities

Primary customer interface to GEHC for all matters relating to the Service Partnership, and building a long term, strategic alliance with all levels of the Customer to exceed contractual obligations, protect against competitive threats and continue to add value.

Implement robust processes and formal reporting arrangements in which to track and monitor programmatic & project progress against the agreed plans and agreements between GEHC and the customer i.e. KPI metrics, project and operational risk, cost and program reports, variation process / control, etc.

Establish both internal and external operational mechanisms to manage long-term project liabilities and profitability to ensure safety, quality, and profitability objectives for the program are met.

Function as customer advocate to internal management, maintaining cognizance of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.

Represent GE Healthcare in all project related business and contractual discussions with the customer. This also includes ensuring that all appropriate contract documents such as acceptance certificates and variation agreements are completed on a timely basis.

Organize and support program/technical/operational reviews with customer and generate regular program updates for internal management.

Take a lead role in driving operational excellence and efficiency opportunities with the Customer & GE HealthCare, and Collaborate with customer to develop and communicate best practices across the enterprise.

Qualification

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Healthcare Project ManagementService LeadershipBusiness AcumenClient-Facing ExperienceConsultingProcess ImprovementSix SigmaLEANGE Healthcare ExperienceProject Management Skills

Required

Bachelor’s degree

8 plus years in Healthcare Project/Program Management or Service Leadership experience desired

Direct Team leadership experience 5 plus years

Strong communication skills to synthesize complex issues and communicate clearly

Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Willingness to travel at least 50%

Must live in the Greater Orlando Area or willing to travel to Florida frequently

Preferred

Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)

Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)

Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs

GE Healthcare Diagnostic Imaging & Clinical Services experience

Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

Glassdoor

4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees