200+ applicants

Company

Torrid · 1 day ago

Senior Director, Store Operations

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$167K/yr - $210K/yr

8+ years exp

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E-CommerceFashion

H1B Sponsor Likely

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Responsibilities

Develop and execute retail operation strategies to drive store performance.

Review current retail processes, identifying areas of improvement and evolving the vision.

Responsible for the retail operating model, driving retail operations excellence and standards across all markets.

Review daily metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.

Set clear goals and expectations and provide guidance to ensure the successful execution and testing of retail initiatives.

Ensure KPI’s are set and help achieve Torrid’s overall company targets.

Develop audit procedures, enforce proper tracking & reporting activity.

Foster cross-functional collaboration with other departments (such as marketing, sales, business analytics, finance) to align retail initiatives with overall business objectives.

Create and oversee the implementation of standard operating procedures (SOP), internal processes, and compliance training for Torrid’s retail stores.

Review and ensure all communication to Retail Stores is clear, concise, accurate and timely.

Lead and participate in preparation for new store openings, supporting the expansion into new markets.

Portfolio manager for all retail-driven initiatives that impact corporate transitional and analytical systems.

Define/validate architecture for overall solutions, focused on integration points and data needs across platforms, analytics, and financials.

Lead and participate in the implementation of updating or installation of new retail store programs and equipment.

Ensure company retail software systems are properly used and audited and evaluate new tools.

Participate in all capital improvement projects as needed by the construction team.

Lead a team of Managers and oversee their growth and career development.

Perform other job duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Retail operationsProcess optimizationData analysisCompliance trainingStandard operating proceduresKPI managementCustomer focus

Required

8+ years of experience in store operations or a related field, or a combination thereof.

7+ years of experience leading a team.

Bachelor’s degree in Communications, Business Administration, or equivalent experience.

Experience using data to identify insights that drive action.

Proven ability to consult, partner, and influence leaders across the organization.

Effective communication, problem solving, and critical thinking skills applied at all levels of the organization.

Strong team player that is willing to roll up their sleeves to get the work done and the ability to multi-task and meet deadlines, while thriving in a fast-paced work environment.

Excellent interpersonal skills, including ability to communicate clearly and concisely both orally and in writing with all levels of management.

Ability to interact professionally with a diverse group, executives, and managers.

Ability to thrive in a fast paced, rapidly changing work environment with many competing priorities.

Develop and drive accountability for self and others.

Strong customer/client focus with the ability to provide a superior customer/client experience and build long-term relationships.

Demonstrates professional maturity that represents the organization’s image.

Minimal travel required

Benefits

Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.

Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account

Generous 50% employee discount and access to employee-only sales.

Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.

Tuition reimbursement program

Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.

Discounts on cell phones, and computer purchases, entertainment tickets and more.

Pet insurance for your fur babies.

Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.

You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.

Company

Torrid

Glassdoor

3.3

Torrid is inspired by and designed specifically to fit the young, stylish woman who wears sizes 12 to 28.

Founded in 2001

City Of Industry, California, USA

5,001-10,000 employees

http://www.torrid.com/

H1B Sponsorship

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Trends of Total Sponsorships

2022 (5)

2021 (5)

2020 (5)