Microsoft · 6 hours ago
Senior Director Business Program Manager – Usage Excellence
Delaware, United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$129K/yr - $273K/yr
8+ years exp
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Responsibilities
Envision and execute the Usage Excellence strategy for the Copilot, Modern Work, Security and Business Applications solution set across the Customer Success organization to drive consumption and utilization of the Microsoft Cloud
Develop the execution strategy, and program-based approach to scaled execution to achieve Usage Excellence goals, KPIs and OKRs.
Collaborate and engage across organizations to drive impact on Usage through our field teams and partners and increase engagement across Customer Success.
Synthesize the various business insights from the organization and stakeholders across Customer Success and Microsoft to identify risks and opportunities to drive impact.
Align Usage Customer Success objectives with go-to-market activities and sales motions.
Create clarity and generate energy across the organization to drive impact through Usage Excellence.
Provide management, leadership and support for the Usage Excellence team.
Deliver success through empowerment and accountability by modeling, coaching, and caring.
Attract, retain and grow top talent and foster a diverse and highly inclusive team environment.
Embody our culture and values.
Qualification
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Required
Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement + OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
Ability to drive creation and ownership of complex cross-team business processes in a large, distributed organization.
Understanding of Customer Success functions and their role in supporting customer solution adoption required.
Preferred
Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years experience in program management, process management, process improvement.
OR Master's Degree in Business, Operations, Finance or related field.
10+ years program management experience, process management, process improvement OR equivalent experience.
8+ years people management experience.
Understanding of digital transformation business drivers, cloud platforms and Microsoft Modern Work, Security and Business Application Solutions required.
Ability to orchestrate, lead, and influence virtual teams.
Presentation skills with a high degree of comfort with both large and small audiences at different levels of organizations required.
Understanding of cloud software solution sales process in a large, geographically distributed and multi-solution organization required.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10,001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5862)
2022 (11005)
2021 (8174)
2020 (6856)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity· undefined
1986-03-13IPO· undefined
1981-09-01Series Unknown· $1M
Leadership Team
Clare Barclay
Chief Executive Officer, Microsoft UK
Helene Barnekow
CEO Microsoft Sweden
Recent News
2024-11-20
Company data provided by crunchbase
