PandaDoc · 5 hours ago

Senior Director of Account Management - Maternity Leave Temp Role

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$24,000/mo - $30,000/mo

10+ years exp

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Responsibilities

Manage and mentor a global team of Managers and individual contributors empowering them to exceed targets and deliver outstanding value to our top 15% of customers. Foster a culture of results, accountability, and customer-centricity.

Actively engage in high-priority expansion and renewal conversations, partnering with account managers to help drive successful outcomes. You’ll also develop strategies to increase account growth and ensure seamless renewals across our global customer base.

Create and execute robust strategies to improve customer retention, expand relationships, and drive revenue within existing accounts. Drive predictability and rigor to address potential churn and capitalize on opportunities to up-sell and cross-sell.

Implement scalable processes, tools, and workflows to streamline global account management. Leverage CRM systems like Salesforce, Catalyst, Gong, and analytics to track performance and continuously improve our operations.

Work closely with Sales, Customer Success, Marketing, and Product teams to ensure value delivery, and consistent engagement. Influence the product roadmap by gathering insights and feedback from key accounts.

Partner with the VP of CX to refine and execute the account management strategy, focusing on expanding customer accounts. Work with senior leadership across marketing and product to ensure a unified approach to retention and upsell.

Lead budget management for the account management team, ensuring financial efficiency while meeting growth targets. Provide regular updates to executive leadership on key metrics like revenue growth, churn rates, and customer health.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSales StrategyCustomer RetentionSaaS ExperienceData-Driven Decision MakingBudget ManagementCross-Functional CollaborationSalesforceSalesLoftGongGlobal Account Management

Required

10+ years of experience in sales or account management, with a proven track record exceeding quota in leading global teams in the SaaS space.

Experience managing global accounts and understand the nuances of working with customers across different regions, including North America, EMEA and APAC.

Familiarity with systems like Salesforce, SalesLoft, Gong, and Catalyst and leverage them to track performance and optimize results.

Deep expertise in customer retention and account expansion strategies.

Exceptional leadership and communication skills, with the ability to inspire teams, manage relationships, and influence outcomes.

Skilled at collaborating with cross-functional teams and have a talent for influencing key stakeholders at all levels of the organization.

Ability to create structure and predictability to find your path to quota.

Emotional intelligence to navigate complex situations with ease.