NEAT Method ยท 1 day ago
Senior Director of Business Operations
United States
Full-time
Remote
Director/Executive
8+ years exp
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Responsibilities
Drive operational efficiency by analyzing and improving key workflows across departments, including order fulfillment, customer service, and product delivery
Manage external development & IT resources, as well as technology integrations and system implementations to enhance business operations (e.g., ERP, CRM, eCommerce platforms)
Create and refine scalable processes to ensure smooth cross-functional collaboration and alignment across teams
Monitor performance metrics and establish benchmarks to track operational effectiveness and ensure budget alignment
Act as the primary project manager for e-commerce initiatives, ensuring seamless collaboration between web development, marketing, merchandising, and design teams
Oversee site management, campaign launches, and updates, ensuring projects are executed on time and align with strategic goals
Continuously improve workflows related to eCommerce operations, ensuring alignment with customer experience and revenue objectives
Manage relationships with vendors and service providers, negotiating contracts and ensuring quality standards
Oversee fulfillment center operations (3PL), including inbound freight shipments, inventory discrepancies, and outbound order management
Evaluate vendor performance to ensure cost-effectiveness and reliability
Partner with marketing, merchandising, and product teams to align on business goals and ensure smooth interdepartmental collaboration
Act as a critical bridge between leadership and operational teams, resolving bottlenecks and fostering effective communication
Lead and manage cross-functional projects to drive growth, collaborating with leadership to define project goals, timelines, and resource requirements
Ensure effective communication and collaboration between internal teams and external partners
Monitor and report on project performance, ensuring timely and successful execution
Develop and manage HR policies, systems, and processes to support a high-performing workforce
Oversee recruiting, onboarding, performance management, and employee development initiatives
Foster an organizational culture that promotes engagement, growth, and retention, working closely with leadership to align with company values
Oversee all legal functions, including contract negotiations and compliance management
Work with outside counsel to ensure the company remains compliant with local, state, and federal regulations, particularly in franchising, consumer products, and labor law
Maintain and update the company's legal documentation, ensuring all necessary filings, contracts, and agreements are up-to-date
Qualification
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Required
Bachelor's degree in Business Administration, Operations, or a related field (MBA a plus)
8+ years of experience in operations management, e-commerce, consulting, or project management, ideally within retail or consumer goods industries
Minimum of 3-5 years of experience leading and mentoring cross-functional teams to deliver measurable results
Proven expertise in process improvement, operational efficiency, and managing technology systems (e.g., ERP, CRM, eCommerce platforms)
Demonstrated experience managing and developing multiple direct reports
Track record of managing complex, cross-functional projects
An analytical mindset and experience with Excel modeling and analytical platforms- experience working with Business Intelligence tools a plus
Extreme drive that is contagious, exceptional attention to detail, able to manage up with a high degree of autonomy and self-reliance
Strong interpersonal and communication skills, with a track record of collaborating across teams and reporting to senior leadership
Ability to balance strategic priorities with hands-on execution in a fast-paced, high-growth environment
Self-starter with a data-driven approach to problem-solving and decision-making
Comfort and effectiveness working in a remote environment with distributed teams
Willingness to roll up sleeves and engage in tactical execution where needed
Benefits
Competitive compensation package
401(K) with company match
Flexible PTO policy
Remote work
Health, Dental, and Vision Insurance, with HSA
Employee discount on all Neat Method products
Quarterly Leadership Retreats
Company
NEAT Method
Neat Method design and implement customize homes and offices that expertise in kitchens, kid rooms and closet organizing services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Marissa Hagmeyer
Co-Founder & COO
Amanda Vale Sheehan
Brand Partnership Coordinator
Company data provided by crunchbase
