Grafana Labs · 3 hours ago

Senior Engagement Manager (Remote, USA)

United States (Remote)

Full-time

Remote

Mid, Senior Level

$140K/yr - $167K/yr

3+ years exp

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Comp. & Benefits

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Responsibilities

Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones and escalation management

Lead the planning, execution and delivery of customer projects, ensuring alignment with customer expectations and business goals

Coordinate cross-functional teams (e.g. operations, partners, sales) to deliver projects on time and within scope

Monitor project progress, manage risks, and resolve issues and escalations in a timely manner

Prepare and present regular project status reports to customers, highlighting progress, outcomes and next steps

Work with customers to define project scope and objectives that align with their strategic goals

Facilitate regular team meetings, providing guidance and support to ensure successful project outcomes

Analyze customer feedback and data to inform decision-making and continuous improvement efforts

Use data-driven insights to recommend enhancements to customer strategies or engagement approaches

Review and monitor regional resource availability to maximize utilization for project staffing

Work collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Engagement ManagementProject ManagementTechnical ConsultingPre-salesProject Management ToolsCRM SystemsBusiness AcumenPMP CertificationAgile Certification