Techmentum · 1 day ago

Senior Engineer / Systems Admin / Service Desk

Edison, NJ

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Responding to user requests for technical assistance via phone and email?

Working with Microsoft cloud solutions for business?

Diagnosing and resolving workstation and server hardware and software issues?

Performing basic, routine server maintenance tasks, including; backup/recovery testing, patch management, anti-malware cleanup and server log review on Microsoft servers?

Identifying and escalating situations requiring urgent attention?

Logging and tracking all help desk interactions into ticketing system?

Completing projects related to workstation and server configuration as assigned?

Creating documentation for internal standards and end-users?

Following standard procedures?

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft cloud solutionsWindows serversActive Directory (AD)Azure managementTicketing systemsWorkstation configurationServer maintenanceDocumentation creation

Required

Responding to user requests for technical assistance via phone and email

Working with Microsoft cloud solutions for business

Diagnosing and resolving workstation and server hardware and software issues

Performing basic, routine server maintenance tasks, including; backup/recovery testing, patch management, anti-malware cleanup and server log review on Microsoft servers

Identifying and escalating situations requiring urgent attention

Logging and tracking all help desk interactions into ticketing system

Completing projects related to workstation and server configuration as assigned

Creating documentation for internal standards and end-users

Following standard procedures

5+ years experience in customer facing support with Windows desktops

5+ years working with Windows servers, AD and Azure management

Outstanding ability to work with customers, demonstrating professionalism and courtesy in all customer interactions

Experience with ticketing systems

Ability to time-manage and meet deadlines

High integrity and consider confidentiality important

Solid written and verbal communication skills