ujet.cx · 19 hours ago
Senior Engineering Program Manager
United States
Full-time
Remote
Mid, Senior Level
$160K/yr - $180K/yr
4+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Cloud Data Services
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Responsibilities
Working with leads from Engineering, QA and Product teams
Participate in agile processes, e.g. pre-planning, planning, daily / weekly standups
Communicating the status of projects and impediments to internal and external stakeholders
Facilitate cross-team coordination, tracking and following up with external dependencies
Help engineering and QA team deliver against schedule
Help ensure new releases meet quality targets
Track and drive all active projects
Efficiently load and forecast the timing of new projects
Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics.
Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement.
Help production support teams in making sure the right tickets are brought into the sprint and pushed through to production when needed.
Help release management team coordinate environment setups & maintenance, code deployments, and production releases.
Qualification
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Required
4+ years experience working with leads from Engineering, QA and Product teams
Project management - solid experience in delivering cross functional projects
Track and drive all active projects
Efficiently load and forecast the timing of new projects
Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics
Help engineering and QA team deliver against schedule
Help ensure new releases meet quality targets
Help production support teams in making sure the right tickets are brought into the sprint and pushed through to production when needed
Help release management team coordinate environment setups & maintenance, code deployments, and production releases
Communicating the status of projects and impediments to internal and external stakeholders
Facilitate cross-team coordination, tracking and following up with external dependencies
Preferred
CCaaS or SaaS implementation experience
Working within an Agile/Scrum SDLC
Participate in agile processes, e.g. pre-planning, planning, daily / weekly standups
Strong experience in agile practices using Scrum, Kanban, SAFe or LeSS
Proficiency with Jira Agile, Confluence, GoogleDocs
PMI and / or Scrum Master certification
Benefits
Competitive compensation and benefits package
Work/life balance
Unlimited vacation
Stock options
Monthly game nights
Company
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.
51-200 employees
H1B Sponsorship
ujet.cx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$176.6MKey Investors
Sapphire VenturesGoogle VenturesKleiner Perkins
2024-09-24Series D· $76M
2020-06-24Series C· $55M
2019-12-31Series Unknown
Leadership Team
Anand Janefalkar
Founder & CEO
Dave Bullock
Chief Technology Officer
Recent News
2024-05-23
Google Patent
2024-04-13
Company data provided by crunchbase
