Calibrate · 15 hours ago
Senior Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Foster and manage strong, strategic, long-term client relationships with client decision-makers and benefit brokers.
Thoughtfully drive customer satisfaction, enrollments, and program value with our partnership and enterprise clients.
Assisted in developing a more robust account strategy by creating strategic plans and growth strategies.
Provide important client updates, report performance metrics, and service level agreements, conduct effective meetings, and lead compelling quarterly business reviews.
Identify underlying customer needs and leverage company resources to meet those needs, ensuring client retention, expansion, and advocacy for the enterprise portfolio.
Contribute to the development and sharing of best practices that strengthen the Calibrate Customer Success team.
Qualification
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Required
5+ years of relevant professional experience supporting clients and managing an account portfolio.
Prior commercial experience managing health and wellness benefits to employers.
An expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention.
Ability to communicate client feedback and sentiment to internal stakeholders.
Strong written and verbal communication skills, with extreme attention to detail.
Comfort building strong interpersonal relationships with cross-functional stakeholders.
Experience in a fast-paced startup environment and the ability to successfully operate in ambiguity with a bias for action.
Passionate about innovation in digital health.
Benefits
Competitive salary with opportunity for equity in an early stage, high growth business
Generous paid time off, including an all-company holiday over Thanksgiving week
Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
Calibrate-paid disability and basic life insurance to give you peace of mind during unforeseen events
Therapy on your time with free access to Headspace and HeadspaceCare
An employee assistance program through Guardian to provide counseling across a range of personal topics
Remote-first team
Competitive Paid Parental Leave for parents
Company
Calibrate
Calibrate is a digital metabolic health business that is changing the way the world treats weight.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$127.6MKey Investors
ThresholdForerunner
2023-11-01Private Equity· undefined
2022-11-08Convertible Note· undefined
2021-08-25Series B· $100M
Leadership Team
Isabelle Kenyon
Founder, CEO
Dave Fielding
CFO
Recent News
2024-10-29
FierceHealthcare
2024-02-18
2023-11-02
Company data provided by crunchbase
