Stanford Health Care Tri-Valley · 7 hours ago
Senior Experience Measurement Designer
Remote-CA
Full-time
Remote
Senior Level
$64.58/hr - $85.57/hr
5+ years exp
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Responsibilities
Design and develop surveys to gather user feedback, market research, and other relevant data.
Ensure surveys are user-friendly, engaging, and effectively capture the required information.
Develop clear and unbiased questions to avoid survey fatigue and response bias.
Utilize various survey methodologies (e.g., online surveys, in-person interviews) to reach diverse user groups.
Analyze survey data to extract meaningful insights and present findings to stakeholders.
Continuously improve survey design based on feedback and emerging best practices.
Collaborate with other teams to integrate survey findings into product development and business strategies.
Ensure compliance with data privacy regulations and best practices in survey administration.
Develop and implement a comprehensive customer listening strategy to capture diverse and in-depth user insights.
Employ advanced techniques such as sentiment analysis, voice of customer (VoC) programs, and real-time feedback mechanisms.
Integrate multiple data sources, including surveys, social media, customer reviews, and support interactions, to gain a holistic view of customer experiences and needs.
Utilize data analytics and visualization tools to identify trends, patterns, and actionable insights from customer feedback.
Advocate for the customer's voice within the organization, ensuring that user insights drive product development, marketing strategies, and business decisions.
Regularly present findings and recommendations to senior leadership and cross-functional teams to inform strategic initiatives and enhance customer satisfaction.
Generate insights through research and continuous discovery (generative, evaluative).
Cultivate shared understanding through facilitation, sketching, workshops, etc.
Conduct advanced statistical analysis to identify trends, patterns, and opportunities for optimization.
Develop predictive models and algorithms to forecast future trends and behaviors.
Stay current on industry trends and best practices in data analysis and insight generation.
Make sense of complexity through framing of problem and vision, diagrams, and information architecture.
Communicate the user experience through personas, stories, journeys, and maps.
Lead groups to iterate toward optimal solutions through experiments and prototypes, ranging from hand-made artifacts to interactive digital simulations in code.
Communicate and document design decisions and collaborate closely with other team members in business and development, partnering to resolve implementation issues and ensure quality.
Qualification
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Required
Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Market Research, or a related field.
At least five (5) years of experience with strong knowledge of research or user design principles and analytics.
Meticulous sense of detail and ability to seek out simple solutions to complex design challenges.
Ability to collaborate with and influence individuals at all levels of the organization including multidisciplinary health providers and administration.
Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar.
Experience in survey design and analysis, including familiarity with survey platforms like SurveyMonkey, Qualtrics, or Google Forms.
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
Expertise in statistical tests, design of experiments, and appropriate data presentation.
Excellent communication and collaboration skills, with the ability to present design concepts and research findings clearly and persuasively.
Understanding of data privacy regulations and ethical considerations in survey design and administration.
Preferred
Masters preferred.
Experience with advanced customer listening techniques and tools is highly desirable.
Company
Stanford Health Care Tri-Valley
STANFORD HEALTH CARE TRI-VALLEY Stanford Health Care Tri-Valley (formerly ValleyCare) provides high-quality care rooted in science and compassion to support the health and well-being of its community in the East Bay and beyond.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Reena Jadhav
Board Member, Chair Comp & Workforce
Company data provided by crunchbase
