43 applicants

Company

Motorola Solutions · 3 hours ago

Senior Field Service Manager

Maryland Remote Work

Full-time

Remote

Senior Level

$100K/yr - $125K/yr

5+ years exp

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Growth Opportunities

No H1B

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Responsibilities

Oversee all day to day operations in the delivery of customer obligations, to meet customer satisfaction and financial goals.

Develop a culture of exemplary customer service and responsiveness, to ensure that Motorola Solutions is quickly and professionally addressing customer concerns and needs. This can-do attitude will ensure high customer satisfaction and repeat business.

Hire, mentor, and foster the development of technical personnel. This includes setting and executing training/qualifications objectives for service managers, technicians, installers and project managers.

Develop staffing plans to ensure effective personnel assignments to fulfill planned work as well as response to critical, time-sensitive situations.

Support scoping, costing, and pricing of new engagements.

Financial management of the assigned business portfolio, adherence to the Service budget, and providing assistance with financial forecasting and investment planning.

Collaborate and partner with the Sales and Service business team throughout customer engagement, to ensure quality customer engagement and facilitate growth in the business.

Consistently look for performance improvement opportunities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service OperationsCustomer SupportTechnical Team ManagementP25E911Networking SystemsFinancial AcumenRadio CommunicationsTenacious Work AttitudeMilitary ExperienceProject Team ManagementIT SystemsTelecommunicationsSolutions ArchitectureWired/Wireless Communication SystemsASTRO 25WAVE VoIPIP Networking

Required

Bachelors degree OR 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, Military experience, direct report management or project team management.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

5+ years of experience in a services business, displaying an understanding of the principles of service operations and customer support

Demonstrated mindset to work with a sense of urgency, to quickly respond and resolve customer outages or other time-sensitive service situations

Able to solve complex problems and situations

Tenacious work attitude

Must be self-motivated and able to work without supervision

Proven track record managing a large technical team

Generally conversant in P25, E911, and associated networking systems

Financial acumen and understanding of P&L (profit & loss) elements and principles

Candidate must be located in the National Capital Region encompassing Maryland, Washington D.C., and/or Northern Virginia.

Ability to travel throughout the Mid-Atlantic region