Be an early applicantLess than 25 applicants

Company

Splunk · 1 day ago

Senior Global Customer Success Business Manager

North Carolina, United States

Full-time

Remote

Senior Level, Lead/Staff

$160K/yr - $220K/yr

8+ years exp

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AnalyticsInformation Technology

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Jade C. Perry

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Responsibilities

Build and drive recurring operating cadence within each geographic business theater, with Global rollups that include but are not limited to

Services bookings forecast & attach

Services renewals rates and pipeline

Travel & expense insights with rollup of expenses

Account assignment process & headcount needs

Team performance, impact metrics, & MBO progression

Partner with CS leadership on tactics and strategies to increase or improve team performance

Identify the need for new KPIs

Support content build out for CS Global and Theater QBR decks

Assist with coordination of tools and system enhancements across theaters, as appropriate

Partner with CS Business Analysts to support routine operating rhythm reviews and compliance

Provide coaching and mentoring to CS Business Analysts to help them increase their impact/skills

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessData presentationTableauSalesforceCloud-based ServicesEnterprise SoftwareMS Office SuiteGoogle Suites

Required

8 or more years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company

Strong analytical and problem-solving skills to interpret data and identify patterns or trends

Experience with data presentation

Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration

Must be a collaborative self starter, with the ability to quickly assess the relative priority of potentially competing tasks and quickly refocus, as needed

Critical and creative thinking skills, and strong organizational and time management skills

Experience with Tableau and/or Salesforce

Business Tool Familiarity MS Office Suite, Google Suites

Preferred

Bachelors or Master’s degree preferred

Benefits

Medical

Dental

Vision

A 401(k) plan and match

Paid time off

Company

Splunk

Glassdoor

3.9

Splunk is a software company that provides operational intelligence software that monitors, reports, and analyzes real-time machine data.

Founded in 2003

San Francisco, California, USA

5001-10000 employees

https://www.splunk.com

H1B Sponsorship

Splunk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (157)

2022 (216)

2021 (252)

2020 (173)