Olo · 5 hours ago

Senior Implementation Specialist, Guest Data Platform

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $88K/yr

2+ years exp

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E-CommerceFood Delivery

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Responsibilities

Become a subject matter expert through the implementations of our Email and SMS marketing and Guest Data Platform solutions.

Guide customers in all things related to these solutions, including customer consultations, training, and identifying opportunities for rapid time to value and adoption.

Advise and empower brands with best practices and expertise in applying our Marketing and GDP solutions to achieve their desired goals.

Contribute to weekly reports produced by your partnered Deployment Manager.

Provide feedback to shape internal processes and best practices improving the customer experience through continued iteration of internal and external documentation.

Understand and be accountable to your assigned and department key performance indicators.

Advocate for the customer in conversations and planning with our Product team.

Partner with the Deployment, Customer Support, and Customer Success Teams.

Independently complete configuration and setup tasks, reporting progress to relevant partners.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Email MarketingSMS MarketingGuest Data PlatformWebhook IntegrationsAPI IntegrationsProject ManagementZendeskSendGridSalesforceSlabConfluenceSlackTwilioRestaurant Industry Knowledge

Required

2+ years of work experience in high-volume, real-time SaaS organization specializing in Marketing technology or a Guest Data Platform.

1 or more years experience managing clients or relevant project management work.

An understanding of webhook and API integrations at a high level and capacity to document details of data source, data points, and transmission methods.

Experience thinking critically and with written and verbal customer communication with company partners focusing on conveying complex details in a concise fashion.

The ability to disagree and debate articulately while using relevant tools to document, prioritize, and robustly deliver.

An interest in the restaurant industry.