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Company

Original Job Post

Stellar Health · 6 days ago

Senior Implementation Specialist

New York, NY

Full-time

Onsite

Senior Level

$100K/yr - $120K/yr

3+ years exp

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H1B Sponsorship

Comp. & Benefits

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Responsibilities

Own the entire implementation process from signing to successful training and handoff, ensuring timely and effective onboarding of the product.

Expand on existing curriculum to deliver comprehensive training tailored to different user groups within medical practices.

Oversee multiple implementations concurrently, ensuring projects are delivered on time and meet quality standards.

Serve as the primary point of contact for clients during the implementation phase, providing exceptional support and addressing concerns.

Continuously evaluate and improve existing implementation processes to enhance efficiency and client satisfaction.

Work closely with internal teams to ensure a cohesive approach to client onboarding and success.

Assist clients in troubleshooting and resolving technical issues during the implementation phase.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training ExpertiseTechnical ProficiencySoftware Implementation ProcessesTroubleshootingTraining ProgramsMultiple Projects ManagementSetting Clear GoalsMeasuring ProgressAdapting StrategiesHigh-quality OutcomesContinuous ImprovementExceptional Customer ServiceHealthcare TechnologyRapid ChangesCommunicationProject ManagementInitiativeProblem-solvingSolutions-orientedOutcomes DrivenCustomer-focusedAdaptability

Required

3 - 5 years of professional experience as an implementation or onboarding specialist within the healthtech industry.

Training Expertise: Proven experience in building and delivering training programs, with the ability to iterate and improve training materials based on feedback and changing needs.

Technical Proficiency: Strong understanding of software implementation processes and experience using technical tools to troubleshoot user issues.

Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users and tailor communication to different audiences.

Project Management: Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and meet deadlines

Initiative and Problem-solving: Proactive and independent problem-solver with a track record of improving processes and driving results.

Solutions-oriented: Focused on achieving tangible results and delivering on implementation objectives. Skilled at setting clear goals, measuring progress, and adapting strategies to ensure successful outcomes.

Outcomes Driven: Driven by a passion for high-quality outcomes and motivated by achieving set targets. Takes satisfaction in meeting and exceeding goals, and is committed to continuous improvement when objectives aren't met. Focused on accomplishing company-defined business goals, as well as milestones and deadlines established with clients.

Customer-focused: Commitment to providing exceptional customer service and a passion for improving healthcare through technology.

Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and handle rapid changes and ambiguity with ease

Benefits

Medical, Dental and Vision Benefits

Unlimited PTO

Universal Paid Family Leave

Company sponsored One Medical memberships and Citibike memberships

Medical Travel Benefits

A monthly wellness stipend

Stock Options & a 401k matching program

Career development opportunities

Company sponsored social events

Company

Stellar Health

Glassdoor

3.8

Stellar Health empowers providers and practice staff to deliver high-quality care through real-time notifications and meaningful incentives.

Founded in 2018

New York, New York, USA

51-200 employees

https://stellar.health

H1B Sponsorship

Stellar Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (8)

2021 (1)

2020 (2)