Hearth · 4 hours ago
Senior Information Technology Support Specialist
United States
Full-time
Remote
Senior Level
$85K/yr - $95K/yr
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Responsibilities
Own the support and management of MacOS devices across the company, from day-to-day troubleshooting to long-term device lifecycle management
Configure, deploy, and maintain MacOS systems using tools and solutions to ensure devices are secure, efficient, and user-friendly
Provide technical support to end-users, quickly resolving issues related to MacOS, network connectivity, software installations, and hardware failures
Continuously monitor and manage software updates, patches, and system upgrades for MacOS devices to minimize disruptions and security risks
Oversee Administration of Google Workspace, Google Drive, and Google Sites to optimize usage of tools ensuring efficient collaboration
Work closely with cross-functional teams to optimize workflows, integrating MacOS systems with key business applications and cloud services (e.g., G Suite, Slack, etc.)
Help scale and provide solutions as the IT infrastructure at the company grows, ensuring the MacOS devices and enterprise applications continue to run smoothly as the team expands
Utilize Rippling systems to collaborate with other departments (HR, Operations, Compliance) to streamline employee onboarding and offboarding processes, payroll, provisioning devices, accounts, and permissions in a seamless and secure manner.
Implement automation to reduce manual processes and improve overall efficiency
Play a key role in ensuring the company meets SOC2 compliance requirements by implementing security measures and controls specific to MacOS systems.
Assist in the preparation and execution of SOC2 audits, working to provide documentation, evidence, and support
Utilize and support the Vanta platform for security and compliance needs
Enforce security policies across devices
Proactively identify and address potential security vulnerabilities or compliance gaps in systems and infrastructure
Use Jira to build automations that improve ticketing processes and increase team efficiency
Provide exceptional customer support to team members, acting as a go-to resource for troubleshooting, best practices, and solutions
Educate staff on using MacOS and other enterprise tools efficiently, especially as they scale and adopt new systems.
Develop and document IT support processes, knowledge base articles, and troubleshooting guides to ensure consistency and scalability across teams.
Collaborate with Sales teams to resolve integration issues with Salesforce and Dialpad, including understanding the complexities of the system and potential upgrades
Enhance company’s slack culture by configuring automated processes, refining user permissions, and introducing new features
Be a self-starter and problem solver in a fast-moving, rapidly evolving environment where priorities can shift quickly
Be comfortable working independently with minimal supervision and managing multiple tasks across departments while ensuring critical IT needs are met
Offer proactive solutions and insights into improving IT systems, supporting scaling efforts, and improving operational efficiency
Work closely with leadership to align IT support and infrastructure decisions with business goals and growth strategies.
Qualification
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Required
Deep expertise in managing Apple products
Strong foundation in cloud-based systems and administrative tools
Passionate about MacOS and Apple ecosystems
In-depth knowledge of Google Workspace administration
Hands-on experience supporting specialized systems like Dialpad and Atlassian Jira Service Manager
Proven experience managing remotely and supporting MacOS in a fast-paced, startup or tech environment
Proficient with MacOS deployment, updates, security settings, and troubleshooting
Familiarity with Apple hardware and troubleshooting hardware issues
Solid understanding of network configurations and troubleshooting on MacOS
Deep understanding of SOC2 compliance
Experience with Vanta for security and compliance monitoring
Experience with security protocols for MacOS devices
Ability to conduct security audits, identify risks, and implement remediation steps
Proven experience as a Google Workspace Administrator
Strong understanding of user management, app configuration, and security settings
Experience creating Google Sites and managing Google Drive for collaborative work
Familiarity with Dialpad and troubleshooting issues related to the platform
Ability to solve complex issues tied to the communication system
Expertise in Slack administration
Strong knowledge of Atlassian Suite - Jira and Jira Service Management best practices
Comfortable in a startup environment with a fast-paced, ever-evolving workload
Ability to adapt quickly to changes, shifting priorities, and evolving IT needs
Strong communication and interpersonal skills
Self-motivated with a hands-on approach
User-first mindset, providing responsive, and professional support
Preferred
Apple Certified Support Professional or other Apple-related certifications
CISA, CISM, and CRISC certifications
Google Workspace Administrator
Experience working with endpoint security tools in an enterprise environment
Experience with automation tools for device management
Benefits
Mission-driven, values-based culture.
Competitive pay.
Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
Unlimited PTO, plus paid company holidays.
Meaningful equity
Medical, dental, and vision options.
401(k)
Free Employee Assistance Program
Parental Leave Program
Pet Insurance
Company
Hearth
Financial Technology for built for the Home Improvement industry
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$47.8MKey Investors
Human Capital8VC
2021-05-17Series B· $23M
2020-05-22Series A· $16.1M
2018-08-15Seed· $8.7M
Leadership Team
Anthony Ghosn
Co-Founder & Executive Chairman
Recent News
2023-09-26
2023-09-26
2023-09-19
Company data provided by crunchbase
