Wolters Kluwer · 2 days ago

Senior Inside Sales Representative - Health

Massachusetts, United States

Full-time

Remote

Senior Level

$52K/yr - $71K/yr

1+ years exp

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Responsibilities

Generate new and renewal sales through inbound and outbound

Use consultative sales techniques to determine customer requirements and expectations to be able to recommend specific products/solutions

Must proactively recommend available solutions to increase customer satisfaction.

The rep is expected to learn and maintain knowledge of our products as well as current promotions to be able to educate customers on features and benefits

Rep must be proficient on all company-operated systems including CRM, websites, mobile applications, and other user-oriented software

They will be responsible for accurately documenting and recording all interactions with customers into our CRM system including processing customer transactions

Core Values-Customer Focus, Accountability, Teamwork, Integrity and Innovation: ISR must believe in and exhibit these traits in their daily interactions with external and internal customers

Adherence to phone schedules

Collaboration with colleagues to exchange information such as selling strategies and marketing information

Perform other duties as requested by Supervisor

Qualification

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Inside sales experienceConsultative sales techniquesCRM proficiencyB2B sales experienceSales management softwareMicrosoft Office SuiteCold calling experienceTroubleshooting technical issuesService orientationRelationship building skills

Required

Bachelor's degree from an accredited college/university or a minimum of 1-2 years of inside business-to-business sales or account management experience; preferably selling complex professional services, including Developing and qualifying prospect lists & working with prospective clients to explain the business’ products and services and their alignment with the client’s needs

Excellent relationship building skills and ability to engage clients in a consultative manner

Experience cold calling, prospecting, and closing deals

Must have excellent communication and interpersonal skills

Consistent achievement of sales quotas

Troubleshooting and solving technical issues (connectivity, hardware, and software)

Working knowledge of Microsoft suite including Outlook, Word and Excel

Previous experience with sales management software or CRM

Ability to work with little supervision

Preferred

2+ years of experiences working within a multi-division organization with various sales channels, selling to licensed and regulated healthcare professionals, working with various sales cycles (6-24 months), and consultative sales approach