Quest Diagnostics · 23 hours ago
Senior Installation Engineer
Mason, OH
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Responsible for the technical installation plan for new customer implementations and Quanum ECS release upgrades. This involves working directly with our customer’s technical staff and third party vendors.
Responsible for all installation/upgrade technical activities for Quanum ECS system, including all supported third party applications, and databases.
Plan and execute Quanum ECS hardware and storage migrations including the technical plans to move to different hardware and OS platforms.
Responsible for providing expertise on new technologies as they relate to hardware configurations, including high availability, disk mirroring, storage area networks, tape libraries, centralized backup solutions, etc.
Collaborate on technical documentation related to installation and upgrade activities.
Conduct Knowledge Transfer sessions related to Quanum ECS technical infrastructure and use for the customer’s technical team.
Participate in process improvement initiatives.
Provide support for sales and account management related to hardware and system configuration.
Lead technical discussions with customer’s related to system installation and upgrade activities.
Qualification
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Required
Bachelor's degree or equivalent work experience.
5+ years of system administration experience, preferably in IBM-AIX, or Linux (Red Hat) environment.
5+ years of experience with Window server environments and virtualized server environments.
Ability to handle sensitive information and maintain high level of confidentiality.
Superior listening and problem resolution skills.
Ability to handle multiple priorities simultaneously.
Ability to use Microsoft Office products – Word, Excel, PowerPoint, Access.
Self-directed, with considerable initiative.
Ability to read and quickly interpret technical documentation.
Demonstrated ability to communicate orally or in written form effectively with co-workers, departments, customers and vendors.
Excellent customer service skills. Must possess skills to be able to communicate technical information to a non-technical audience.
Thorough understanding of how Quanum ECS is used by our customers.
Must understand configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
Experience with installation & support of an enterprise, client/server application.
Experience with PC hardware/OS and peripherals.
This role requires occasional travel of up to 25%.
Job could require work outside of business hours and weekends related to off hours installation and upgrade activities.
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Stephen Rusckowski
Chairman, President and CEO
Recent News
2024-11-29
Fierce Healthcare
2024-11-08
2024-11-06
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