JLL · 2 days ago

Senior IT End User Services Professional

Washington, DC

Full-time

Onsite

Senior Level

$70K/yr - $90K/yr

5+ years exp

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Responsibilities

Resolve technology problems or requests for onsite or remote executives.

Provide support for applications, hardware/software troubleshooting, and user inquiries.

Coordinate and escalate issues as needed to ensure timely resolution.

Install, configure, and maintain hardware and software products.

Provide after-hours support for escalations, if required.

Participate in assigned technology projects.

Contribute to packaging, testing, and the deployment of upgrades and enhancements.

Manage asset inventory and tracking.

Serve as a technology advocate for executives and JLL Technologies initiatives.

Maintain high client satisfaction ratings.

Communicate configuration and environmental factors that may impact performance.

Manage incidents and ensure appropriate teams are engaged until resolution.

Advocate for consistent and seamless user experiences.

Provide regional support for Webex, Zoom, and Microsoft Teams, including large meeting moderation.

Conduct regional training sessions to drive Webex/Zoom/Microsoft Teams adoption.

Collaborate with the communications team for improvements, updates, and training.

Work with product specialists to develop and update documentation.

Qualification

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Technology ExperienceExecutive EngagementCorporate Office ExperienceOff-Hour SupportWeb Conferencing TechnologiesProject ManagementCisco Video ConferencingWindows Platform KnowledgeMacOS Platform KnowledgeMicrosoft 365 KnowledgeNexthink KnowledgeMobile Devices KnowledgeHP Hardware KnowledgeDell Hardware KnowledgeApple Hardware KnowledgeMicrosoft Teams ProficiencyWebex ProficiencyZoom ProficiencyProblem-Solving Work IndependentlyCreative MindsetAnalytical Mindset CommunicationCustomer ServiceDiligent Work EthicResourceful Work EthicMeticulous Work Ethic Documentation Influence StakeholdersLeadership