DoiT International · 7 hours ago

Senior IT Support Specialist

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts and devices.

Oversee the provisioning, configuration, and management of company laptops and personal mobile devices, with a strong emphasis on Mac laptops and familiarity with Windows machines.

Manage global IT inventory, vendor relationships for hardware ordering, and handle the shipping of new devices, repairs, and retrievals.

Deploy and manage Mobile Device Management (MDM) solutions, overseeing daily tasks and ensuring compliance.

Provide advanced troubleshooting and education for end users on tools such as Google Workspace, Jira, Confluence, GCP/AWS playgrounds, Slack, 1Password, and Rippling.

Set up and coordinate repairs and replacements of computers, including shipping and interim solutions.

Partner with the InfoSec team to support SOC 2 audits and ensure endpoint security compliance.

Monitor laptop activity and manage the deployment of security tools.

Maintain comprehensive documentation of IT processes and support tickets in Confluence and Jira.

Handle business account management and budget reporting related to IT operations.

Manage your time effectively to handle support requests and IT operations autonomously, ensuring consistent support across different time zones.

Qualification

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Google WorkspaceMDM solutionsJiraMac supportEndpoint security complianceEnglish fluencyCustomer service focus

Required

Minimum of 3-5 years of experience in IT support or systems administration, with a focus on Google Workspace and MDM.

Advanced proficiency in Google Workspace administration and Jira management.

Strong understanding of device management, MDM solutions, and endpoint security compliance, with advanced experience in Mac support and management in a professional environment.

Fully fluent in English with excellent verbal and written communication skills.

Excellent interpersonal skills to effectively communicate with users and vendors.

Ability to work independently, manage time efficiently, and prioritize tasks effectively in a remote setting.

Detail-oriented, organized, and capable of problem-solving with a strong customer service focus.