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IQVIA · 3 days ago
Senior IT Support Specialist
Parsippany, New Jersey, United States of America
Full-time
Hybrid
Senior Level
$102K/yr - $171K/yr
7+ years exp
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Responsibilities
Provide both on-site and remote IT support to C suite level employees. To include managing white glove updates and system refreshes for C suite level employees along with day to day issues.
Support to include both Windows and macOS based laptops as well as mobile devices including iPads and iPhones
Regularly test, manage and maintain conference room audio visual systems to include Microsoft Teams Rooms (MTRs). Also to include working with the AV team and external vendors to upgrade rooms with new equipment as required
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Establish and implement Information Technology (IT) policies, procedures and standards and ensure conformance with information systems goals and procedures.
Provide advice, support and guidance to site IT infrastructure as well as manage assets, backup/restore operations, preventive maintenance and system protection.
Provide technical leadership and act as mentor to junior staff. Delegate IT support tasks, provide training, advice and assistance when necessary and aid in personal development.
Provide technical leadership in the effective use of internal data processing, automated office systems and data communications.
Participate on global and regional project teams.
Work with IT Director to plan and support both on-site and offsite C suite events such as Board meetings.
Some travel including international to support C suite events required.
Perform other duties as required.
May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
Qualification
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Required
Bachelor's Degree in Computer Science or related field.
7 years experience of PC software (Microsoft operating systems and macOS, applications suites, email systems, etc.) within a network environment as a team leader; or equivalent combination of education, training and experience
Working knowledge of Microsoft workstation and networking technologies.
Working knowledge of industry standards with regards to system and network administration.
Possess excellent verbal and written communication skills.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Project management exposure.
Preferred
Previous experience supporting C-suite employees within a global organization is highly desirable.
Company
IQVIA
IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
10,001+ employees
H1B Sponsorship
IQVIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (218)
2022 (199)
2021 (286)
2020 (197)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B
2019-08-08Post Ipo Equity· Undisclosed
Leadership Team
Chris Colapietro
Vice President, Customer Engagement
Christina Bodurow
Vice President, Global Regulatory Affairs
Recent News
The Pharma Letter
2024-05-29
2024-05-05
2024-05-05
Company data provided by crunchbase
