C1 · 17 hours ago
Senior IT Trainer
United States
Full-time
Remote
Mid, Senior Level
$63K/yr - $95K/yr
3+ years exp
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Responsibilities
Manages, develops, implements, and maintains training programs for the organizations’ critical systems including, but not limited to, customer relationship management/customer engagement programs such as Microsoft Dynamics CRM or Salesforce, NetSuite, and Microsoft Teams
Leads the development of training programs including User Guides, Reference Guides, Job Aids, Learning Labs, eLearning Tutorials, Quizzes, Training Communications, and Certifications
Utilizes video recording and editing software to create and produce eLearning Tutorials
Serves as Content Owner of the SharePoint IT Training Site
Coordinates logistics and conducts training sessions in both on-line and in classroom training environments
Collaborates with the Supervisor, IT Training; Project Managers; and Business Partners to determine training objectives and delivery methods
Builds, develops, and grows business relationships vital to the success of the IT Training Team
Assigns, manages, and tracks task and resources at all phases of IT Training projects
Manages changes in IT Training project scope, identifies potential risks and creates contingency plans
Manages issue identification and resolution process for IT Training projects
Prepares and presents IT Training project status reports and presentations to IT Leadership and Senior Leadership
Manages IT Training Survey process to ensure metrics related to training participation and trainer performance are captured
Develops Communication Plans and writes training communications related to software upgrades and implementations
Resolves Service Request tickets from customers (internal C1 employees) assigned to the IT Trainer queue
Participates in QA/UAT testing of new and upgraded software applications, as needed
Provides 1:1 Training/Coaching on business-critical applications
Provides guidance and gives instruction to junior team members
Qualification
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Required
Bachelor's degree in IT, Education, Communication or equivalent experience
3 or more years of experience with the development and/or delivery of technical training courses
Proficient in Microsoft Office (Word, Excel, PPT, Project, Visio, SharePoint)
Experience with web conferencing applications, LMS systems, and video/recording tools
Comprehensive knowledge of a variety of training concepts, practices, and procedures
Comprehensive knowledge of project management and business analyst concepts and process improvement methodologies
Excellent verbal and written communication skills
Strong problem solving, decision making, organizational, and negotiation skills
Highly self-motivated and directed with an ability to multi-task
Strong customer service orientation
Preferred
Industry certifications for training and/or technical experience
Benefits
401(k) Plan (35% match per dollar up to 10%)
Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
HSA + Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision
FSA Plans
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Long Term Disability
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance
Legal/ID Theft Plans
TeleHealth Options
Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Health Advocate
Volunteer Time Off
Company
C1
C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired· undefined
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase
