200+ applicants

Company

Original Job Post

Five9 · 4 days ago

Senior Jira and Confluence Administrator

United States

Full-time

Remote

Senior Level

$112K/yr - $216K/yr

7+ years exp

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Call CenterCustomer Service

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Responsibilities

Administer and configure Jira Software and Confluence, including setup of new projects, boards, filters, and dashboards, and implementing best practices

Train new users and empower other power users (such as Project Managers) through comprehensive training sessions

Design and maintain reporting mechanisms within Jira to provide valuable insights to stakeholders

Proactively seek and implement plugins to address specific needs and enhance functionality

Act as a problem solver by identifying and implementing new solutions to improve workflows, schemes, screens, and overall team productivity

Standardize workflows, roles, and groups across multiple departments to ensure consistency and efficiency

Configure Jira for multiple departments. Create automation to move Jira tickets from one department to another department. Help to create required automation

Assist with user auto-provisioning where needed

Utilize expert-level Atlassian tool administration knowledge to optimize Jira and Confluence performance

Demonstrate proficiency in writing custom JQL (Jira Query Language) to facilitate advanced search capabilities

Integrate Jira projects with Confluence pages to streamline collaboration and documentation processes

Conduct Atlassian installations, migrations, and plugin installations as required

Exhibit strong analytical skills to identify opportunities for process improvement and automation

Adapt to a dynamic agile environment and manage tasks effectively with strong time management skills

Communicate effectively, both verbally and in writing, to convey technical concepts to diverse audiences

Manage Jira design & build activities, issue resolution, and communication across teams & clients

Reduce customizations where possible and any non-standard application processes; ensure maximum reuse of code and processes

Ensure that the technology, solution, and process are compliant with the enterprise architecture standards and guidelines

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Atlassian Jira AdministrationAtlassian Products ConfigurationConfluence IntegrationAgile MethodologiesUser Auto-Provisioning ToolsBitbucketJira Agile ConfigurationCustomer Requirements GatheringLeadershipProblem-SolvingTroubleshootingCustomer Engagement

Required

Bachelor's Degree in Computer Science, Information Science, or related technical field experience

7+ years of demonstrated and proven leadership experience in small technology teams or customer support team environments

Atlassian Jira Cloud Administration License/Certification is a plus

Experience with user auto-provisioning tools is desirable

Proficiency in the configuration of Atlassian products, plugin installations, and automation

The ability to construct Confluence pages and integrate Jira projects with Confluence pages is advantageous

Strong problem-solving skills and the ability to troubleshoot technical issues independently

Experience with Agile methodologies and familiarity with tools such as Confluence and Bitbucket is a plus

7 years of experience in Jira administration, with a focus on Jira Software

In-depth knowledge of Jira administration, including best practices, projects, workflows, custom fields, permissions, and plugins

Must have configured Jira for multiple teams and departments

Must have configured Jira Agile for project execution

Strong troubleshooting skills

Must have 4+ years of experience in directly engaging with customers to gather requirements and deliver optimal solutions

Preferred

Atlassian Jira Cloud Administration License/Certification is a plus

Experience with user auto-provisioning tools is desirable

Experience with Agile methodologies and familiarity with tools such as Confluence and Bitbucket is a plus

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents

Generous employee stock purchase plan

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees