Tag · 9 hours ago
Senior Localization Project Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Day-to-day management of projects/ briefs and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals. Determine optimal workflows, develop brand guidelines and set procedures for new accounts.
Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, Language Services and Creative Team, briefing copywriters, translators and proofreaders
Maintain close contact with Client Services team who are also on the same account
Develop an expert-level understanding of job tracking systems
Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
Escalate team issues to Director as necessary
Develop rate cards for clients
Accurately quote all jobs and keep the client updated regularly with any additional costs.
Manage billing, produce and present financial reports to clients or Language Services Director
Synthesize complex briefs and develop efficient project plans
Regular review and auditing of processes such as folder structure, compliance with workflows, and reporting back findings to director
Be commercially aware and highlight any costing errors immediately to the Director.
Assist in setting up of new Language Services projects, resource planning and client specific procedure
Ensure Best Practices are followed
Responsible for day to day client relationship management.
Ensure all client/internal deliverables are met
Conduct client presentations, QBRs and pitches. Attend client meetings
Investigate issues related to projects, and identify areas to prevent repeat occurrences
Conduct follow-ups after delivery of projects and client satisfaction surveys to maintain quality and client relationship
With Language Services Director, identify potential new business and ways of increasing profitability
Be first point of escalation for team members on day-to-day project management questions and issue resolution
Arrange and oversee inductions for new employees. Plan and execute training schedules.
Qualification
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Required
5+ years of experience in handling client Language Services or Creative briefs
A Bachelor’s degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.
Bilingual a must
Understand production processes and the essentials of briefs from a Language Services perspective
Excellent customer service skills
Excellent written and verbal communication
Understanding of job-tracking systems
Be highly organized, detail-oriented, ability to multitask and prioritize workload
3+ year experience with project management applications and translation management systems/CAT tools
Solid understanding of Microsoft Office suite (Word, PPT, Excel)
Knowledge of invoicing and P&L processes
Benefits
Flexible hours and locations
Strong supportive benefits
Career training and development
Inclusive environment that eliminates barriers and elevates voices
Company
Tag
At Tag, we turn big ideas into high-impact marketing, working with leading brands and agencies to deliver content at speed and scale across channels, cultures and regions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Magenta Partners
2023-03-07Acquired
2008-01-01Series Unknown
Leadership Team
Ajit Kara
CEO Americas
Helen Weisinger
Chief Marketing Officer, EMEA
Recent News
2023-03-10
2023-03-08
Company data provided by crunchbase
