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Company

Cohesity · 3 hours ago

Senior Manager, Collaboration & Messaging

United States

Full-time

Remote

Senior Level, Lead/Staff

$176K/yr - $220K/yr

8+ years exp

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Responsibilities

Oversee the planning, scheduling, implementation, installation, and service management of all IT collaboration and messaging services provided to Cohesity employees across all geographies.

This leader will manage G-Suite, Google Docs, Gmail, Microsoft Exchange, Enterprise Vault, SharePoint, OneDrive, Zoom, Teams, and Slack. This includes ensuring that these platforms are kept up to date and highly available for employees, customers, and partners.

The leader should be a hands-on manager, actively assisting their team in meeting SLAs across all services provided to employees.

Build, manage, and develop a global team, ensuring efficient operations by offering development and career advancement opportunities to keep the team current with industry trends and capabilities.

The leader must have a deep understanding of secure messaging delivery and reliability, including technologies like ATP, DMARC, DKIM, etc. This role will involve partnering with the cybersecurity team to implement secure best practices.

Participate in the development of a sourcing strategy that achieves an optimal balance between in-house and outsourced teams and services.

Create strategic roadmaps and manage vendor partnerships to deliver next-generation platforms, ensuring a unified set of tools and technologies that provide an outstanding, integrated customer experience for internal clients.

Deliver ITIL-aligned services within the framework established by the IT Service Management team, focusing on change management, incident management, and problem management to ensure operational stability for all services.

Ensure cross-functional cooperation and coordination during major incidents and project rollouts, working closely with other IT delivery teams.

Oversee service capacity planning for all IT services, ensuring that resources meet the organization's needs.

Participate in Managed Business Reviews (MBRs) with IT leadership and key client representatives, providing updates on service metrics, business metrics, trend reports, and utilization.

Engage with customers to understand the evolving tools landscape, ensuring that IT can continuously provide next-generation capabilities to employees.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

G-SuiteMicrosoft ExchangeITIL Service ManagementCollaboration Tools ManagementVendor ManagementCustomer Service SkillsOrganizational Change Management

Required

Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or equivalent experience in technical services.

8 to 12 years of progressive experience in IT or a related field, with at least 5 years of management experience in collaboration and messaging services.

Demonstrated ability to build, staff, and run highly productive teams and implementation of projects and programs within the messaging, content, community, and document storage applications.

Strong background in dealing with multiple vendors and multiple products and technologies and a demonstrated ability to implement fully integrated client experiences.

Strong leadership and communication skills; ability to present complex information to non-technical audiences.

Proven successful relationships with IT and Business customers; exceptional customer service skills.

Ability to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions.

Excellent interpersonal skills, including collaboration and communications, and organizational change management.

Strong presentation, communication, and facilitation skills.

Benefits

Health and wellness benefits

Vacation

Paid holidays and refresh days

401(k) retirement plan

Life and disability insurance coverages

Other benefits the Company may offer from time to time

Company

Cohesity

Glassdoor

3.7

Cohesity is a data management technology firm that offers hyper-converged secondary storage solutions for backups, files, and analytics.

Founded in 2013

San Jose, California, USA

1001-5000 employees

https://www.cohesity.com/

H1B Sponsorship

Cohesity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (41)

2022 (88)

2021 (81)

2020 (77)